[an error occurred while processing this directive]

Home » Company » Press Room » Press Releases

Parus Interactive Receives Communications Solutions Magazine Product of the Year Award

Honor Recognizes Company’s Speech Recognition Product as an Outstanding Innovation

Bannockburn, IL – July 7, 2006

Parus Interactive, a leader in distributed workforce communications and customer care solutions, today announced that Communications Solutions magazine online has selected Parus as a recipient of its Product of the Year Award for 2005. The prestigious award recognizes Parus Interactive for its use of enhanced speech applications on self-service phones and kiosks, demonstrating excellence in technological advancement and application refinements.

"Each year Communications Solutions magazine bestows ‘Product of the Year’ awards on companies that have demonstrated excellence in technological advancement and application refinements," said Rich Tehrani, TMC President and group Editor-in-Chief of Communications Solutions. “This year, more than one hundred companies demonstrated to the editors of Communications Solutions that their products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.”

Parus Interactive’s self-service kiosks provided attendees a the National Retail Federation’s "Big Show 2006”with the opportunity to dial one number to access critical show information using speech recognition technology. Attendees were able to access the conference show times and registration information, special event information and reminders, and the host hotel information. In addition, attendees could access the booth number of any of the conference exhibitors by name or product category.

Through Parus Interactive’s automated software, solution retailers at the show were able to improve their business processes and enhance their overall customer service levels. By adding voice-activated self-service options, Parus helped companies reduce the expense of providing a positive customer experience.

“We're honored that our product was recognized by the editors of Communications Solutions," said Taj Reneau, President and CEO of Parus Interactive. “This award further demonstrates how Parus’ solutions are helping leading organizations improve their customer service and protect their corporate brand.

To access the complete listing of Communications Solutions Product of the Year Award winners please visit (www.tmcnet.com/comsol).

Parus Interactive was also the recipient of Customer Inter@ction Solutions magazine’s 2006 CRM Excellence Award. This prominent award acknowledged Parus Interactive’s Order Status Application and the company’s work with Wine.com, the internet's largest online wine retailer. Wine.com was looking for a way to automate its shipment tracking processes to improve its customers’ experience and reduce the expense of customer service. Parus Interactive’s solution processed Wine.com’s incoming customer calls without the need for a live agent. Consequently, the average call handling at Wine.com was reduced while improving their bottom line.

To view additional information in regards to this award, please visit http://www.tmcnet.com/scripts/awards/crm-excellence-06-winners.htm. Award winners will also be published in the May and June issues of Customer Interaction Solutions magazine.

About TMC®
Technology Marketing Corporation (TMC) publishes four print magazines: Customer Interactive Solutions, Internet Telephony, SIP Magazine and IMS Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world’s leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit www.tmcnet.com .

About Parus Interactive
Parus Interactive, a division of Parus Holdings, Inc., is a recognized leader in customer care and management solutions. Parus' unique approach to delivering distributed workforce communications and customer care solutions results in highly-integrated applications that allow client across a variety of business segments to optimize labor costs, increase sales and enhance their brand equity. Founded in 1997, Parus maintains offices in Phoenix, Arizona and in Bannockburn, Illinois, a suburb just outside of Chicago. For more information about Parus Interactive, visit their website at www.parusinteractive.com.

 
[an error occurred while processing this directive]