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ParusSpeak

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Parus Interactive's ParusSpeak IVR (interactive voice response) speech solutions and services help businesses of all sizes make the most of the customer care connection. Choosing the right speech solution-and the right partner-to optimize customer communications is one of the most critical, and visible, decisions a business can make.

ParusSpeak hosted IVR products are based on patented speech recognition technologies that provide a conversational, natural language communications interface that customers find pleasant and highly usable.

ParusSpeak products are designed to derive the maximum value from a natural voice customer care communications system, with minimum investment of financial and management resources. And our products and services are ideal for small business customers who require business process automation, and automated name, address and caller feedback capture.

ParusSpeak IVR solutions include:



ParusSpeak Features:

Calling
  • Hosted Service
  • Call Routing
  • Music on Hold
  • Call Transfer
  • Order Tracking / Status
  • Integrated Voicemail
  • Caller ID Reporting
  • Flexible/Customizable Dialogs
  • Speech-based Name & Address Capture

Management
  • Web-based
  • Integrated E-mail and SMS Notification
  • Real-time Billing
  • Reverse Number Lookup

 
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