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Financial Services

Financial Services Industry Challenges
Trends such as consolidation, commoditization, and outsourcing combined with ever-increasing regulatory requirements are forcing companies to differentiate themselves in order to compete more effectively. Companies are looking towards technology and improved customer service as a primary differentiators.

Speech Applications
The first step in every assessment is to understand our client’s business imperatives. We analyze current channels by customer segment and identify potential opportunities to further improve self-service call centers.  

Speech applications might include:
  • Funds Transfer
  • Credit Card Activation
  • Customer Surveys
  • Field Reporting for Mobile Employees
  • Account Updates
  • ATM/Branch Locator
  • Credit Card Activation and Replacement
Benefits
  • Improves efficiency and productivity while decreasing costs and delivering a return on investment (ROI).
  • Reduces live operator support.
  • Improves customer support by meeting needs 24/7/365.
  • Reduces manual handling of routine calls.
  • Easy to extend or expand services.
 
Case Study