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Trends such as consolidation, commoditization, and outsourcing combined with ever-increasing regulatory requirements are forcing companies to differentiate themselves in order to compete more effectively. Companies are looking towards technology and improved customer service as a primary differentiators.
The first step in every assessment is to understand our client’s business imperatives. We analyze current channels by customer segment and identify potential opportunities to further improve self-service call centers.
Speech applications might include:
- Funds Transfer
- Credit Card Activation
- Customer Surveys
- Field Reporting for Mobile Employees
- Account Updates
- ATM/Branch Locator
- Credit Card Activation and Replacement
- Improves efficiency and productivity while decreasing costs and delivering a return on investment (ROI).
- Reduces live operator support.
- Improves customer support by meeting needs 24/7/365.
- Reduces manual handling of routine calls.
- Easy to extend or expand services.