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Consulting Services

Good design is the essential foundation for a successful customer care application. We apply our consultative approach to every speech solution we build, using our four-phase methodology to assess your current situation, design the right solution, build the application that works with you, and optimize your solution’s performance over its lifecycle. We use benchmarking, key performance indicators and current best practices to establish baselines, examine processes, measure outcomes, identify gaps and recommend solutions that will transform your operation.

At Parus Interactive, we look at the big picture as well as the smallest details to get a 360° view of your customer care environment. You’ll glean insight into how—and how well—your customer care process functions, see which areas may be undermining productivity, understand the impact of implementing speech-enabled services, and receive actionable recommendations for performance improvement.